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LFZ Authentic Logo Porcelain items are hand painted and each of them has the original Lomonosov Porcelain Factory (LFZ) logo at the back.
Note: Because of the high demand and exclusivity, our inventory quickly sells out. Some of the items are selling while supplies last.

800-Porcelain.com - Return & Privacy Policy


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All products available at 800-Porcelain.com are of the highest quality.
We give a 100% customer satisfaction guarantee.
If for any reason you decide not to keep your merchandise, you can return it to us within 7 days of delivery.
We try to make returning a purchase as simple for you as possible.
We will refund you the full cost of the item excluding the shipping, handling, insurance charges and restocking fee (20% off the purchase price).
Please note that we can make a full refund only if the return is a result of our error. You are responsible for the shipping, handling, restocking fees and insurance charges for returned merchandise.

Upon receiving the order, we ask you to check carefully all contents of the package(s) for damaged (due to the fragility of porcelain) or missing items. We are able to make full refunds only within 7 days from the day of the arrival of your merchandise.

To assist us in processing your return request as quickly as possible, please follow these instructions:

You can send an e-mail to to receive your Return Authorization number (RA#).800-porcelain.com will honor return requests via email or phone within 7 days of the purchase.

Upon receipt of your email or after speaking with a customer service representative, you will receive your Return Authorization number (RA#) and the shipping address.

Please write the RA # on the package's shipping label and also on the original invoice. Any returns without the RA # will not be accepted.

Proof of purchase, receipt and/or packing slip is required for all returns/exchanges. All returns must include a return address and phone number.

All returned items must be in new, unused and undamaged condition. All tags must be attached with no sign of removal. You must ship the products in their original packaging. The shipment should be prepaid and insured for the full amount of the invoice.

Please send the product you are returning with the enclosed materials and additional items (if any) you received with your order, or you may choose to have the cost subtracted from your refund.

Please note that special orders have no return policy. A return may void a multiple purchase discount.

800-porcelain.com cannot be responsible for return shipping losses.
Please allow 2-4 weeks from the time we receive your returned merchandise for your refund to be issued. Your refund may take longer to process during holiday shopping seasons.

Refunds will be issued as follows: If you paid by check or bank wire transfer, 800-porcelain.com will issue you a check in the amount of the full price of the item excluding delivery charges. Or if you paid by credit, you will be credited on your credit card. If you would like to receive a Store Credit for your return, please send email to .

Thank you for shopping with 800-Porcelain.com!



800-Porcelain.com - Privacy Policy


This site is hosted by Yahoo! Store
Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.
E-Mail and Mailing List Privacy
800-Porcelain.com respects your privacy. We'll use your e-mail address only when we are confirming your order, or changing its status. We do not share our email list to other companies.
Secure Online Ordering
All online transactions are handled with Secure Sockets Layer (SSL) encryption. When you enter your credit card number and personal information into the order form, it is transmitted across the Internet in an encrypted form to us.
Information Sharing & Disclosure
800-Porcelain.com will not sell or share your personal information to anyone. 800-Porcelain.com will share your personal information to other companies when: We have your consent to share the information. We need to share your information to provide the product or service you have requested. We need to send the information to companies who work on behalf of 800-Porcelain.com to provide a product or service to you.

Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.




Service Rating: Excellent
" I ordered a replacement for my Alaska purchase.. My beautiful coffee pot broke in an accident. They were very accommodating. Returned my phone call by the next day answering my questions. "
Barbara Loeding
Service Rating: Excellent
"The items were even more beautiful in person. Each one was wrapped and in a securely placed in individual boxes to insure that they would arrive in pristine condition. ... I will order from them again, mainly because these items are from St. Petersburg, Russia. I traveled there and just returned. It was cheaper and safer for me to order from them than to try and have them shipped back or take on the plane with me. "
William Yancey
Service Rating: Excellent
"My items arrived well protected and in excellent shape. I was very satisfied with my purchase experience."
Julia A. Carlson
Service Rating: Excellent
"To whom it may concern Service was Great. we will deal with this company again. thank you to everybody involved. "
E&A Canada Elina Linetsky
Service Rating: Excellent
"Awesome product and service in every way! Thanks! "
Thomas M Shaughnessy
Service Rating: Excellent
"Will definitely buy from again. Olga in customer service was especially helpful. "
Patricia Smith
Service Rating: Excellent "Lomonosov Porcelain has always been an excellent merchant in my dealings with them "
Wilma Trailor
Service Rating: Excellent "Overall, I am very satisfied and I am looking forward to make more purchases from this merchant."
Eric Benson
Service Rating: Excellent
"SO GLAD TO FIND EXACTLY WHAT MY DAUGHTER WANTED FOR HER BIRTHDAY AND THE TEACUP AND TEAPOT WERE DELIVERED VERY QUICKLY AND PACKAGED SECURELY. I WILL DEFININITELY GO BACK TO THIS MERCHANT TO BUY MORE ITEMS. WHAT WAS PROMISED AND PICTURED WAS EXACTLY WHAT I RECEIVED. "
Lorraine Leeds
Service Rating: Excellent
"Ordering from Lomonosov Porcelain & Christian Goods Store is always an easy good experience. The quality of service is good as well as their products. I keep their internet address handy to use whenever I want to browse their store. "
Joy Huddleston
Service Rating: Excellent
"Very positive experience and product satisfaction. Only suggestion would be when they say that something is sold out that you recently purchased, they should let you know if it's back ordered or if they will no longer carry the product. I would like to by additional pieces of the product I ordered, but at this point, I don't know if or when they might be available. Thank you."
Joseph Bell
Service Rating: Excellent
"Wonderfully easy and convenient to deal with from start to finish. Lightening fast processing of my orders!! Highly recommended retailer."
Vicki Edwards
Service Rating: Excellent
"Product was well described on web site --- got exactly what I ordered. Rec'd my product on the day promised. I know shipping takes time --- I highly value predictability."
Jose F Mauricio
Service Rating: Excellent
"Very pleased with the whole transaction. Couldn't ask for any better service. Thank you. "
Joy Huddleston
 
Service Rating: Excellent   "My experience has been wonderful. When I contacted customer service ... they immediately responsed and shipped a replacement to me - hassle free. "
Chalette Griffin
   More reviews...>>>
Lomonosov Porcelain
Lomonosov Porcelain is the first and the most famous Russian porcelain manufacturer. It was Tsar Peter the Great's big dream to produce Russia's own porcelain.
In 1744 his daughter Empress Elizabeth established the first porcelain factory in St. Petersburg, Russia.
266 years have passed - 266 years of unique, remarkable, difficult and highly interesting history for the first Russian porcelain manufactory.
Please visit Show Case page for exibits and editorial.

For customer service (including free shipping options) please contact us.
Note: "800-PORCELAIN" is a Web site name and does not belong to any telephone numbers or digits.