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Thank you for visiting www.800-Porcelain.com!
Our Lomonosov Porcelain store opened in 2001.
Today we are one of the largest retailers of Russian Imperial Porcelain in the USA.
We supply most of the classic lines of Russian fine china available for export and constantly work on expanding our selection.
As the retailer with longevity, we enjoy good & stable wholesale prices, which result in good retail value for our customers.
We will also strive to create an informational source for collectors and other fans of Russian Porcelain. We are big enthusiasts of LFZ and want like to provide our visitors with history and other information that could be of interest.
Authenticity Guarantee:
We, at 800-Porcelain.com, guarantee 100% authentic products or your money back.
We back our guarantee for up to 7 days; please contact us for the details.
For over 5 years we work closely with our importer and logistics team, which is located in the state of New York and specializes in Lomonosov import to US since 1990.
We also visit the LFZ Factory and Showroom in Saint Petersburg to see what new projects and styles they are working on. They have wonderful museum and very gracious export team.
On our site we made an effort to present every product true to its appearance, and also provided images of the Manufacturer's Stamp.
This guarantee applies only to items sold by 800-Porcelain.com. We want you to be completely satisfied with every purchase you make at 800-Porcelain.com.
If you aren't happy with a product for any reason you may return the merchandise for exchange or refund. Please see our return and exchange policies for more information. Our guarantee applies to most of the items on our site. If an exception applies, it will be noted on the product page. Please don't hesitate to contact us, if you have any comments or questions.
Please feel free to contact us for any help regarding our products and services.
Our professional Customer Service team is on call to assist you.
Be it an additional product information, shipping question, or store suggestion,
we are here for you at (800)-932-9302 or at
Our store: www.800-Porcelain.com is a part of the online luxury goods retailer community: www.800-webshops.com
There you could find other US retailers of Fine European Living elements: caviar, gourmet foods, state of art espresso machines and other luxury products perfect for stylish home or any swanky celebration.
Note: "800-PORCELAIN" is a Web site name and does not belong to any telephone numbers or digits.
Please see us again soon!
Ordering Options:
You can order by calling our Customer Service Center at: 1-(800) 932-9302.
Our business hours are Monday through Friday, from 9 a.m. to 5 p.m. ET.
Payment Methods:
All of our prices are in U.S. dollars, and we accept payment via: Visa, MasterCard, Discover and American Express. You can also pay using PAYPAL. If you don't have a Pay Pal account, please visit: www.PayPal.com to sign up for one.
BUYING BY PHONE - You can also contact our Customer Service representative to place your order and to provide your credit card information.
BUYING ON-LINE - We use Authorize.Net secure payment processing for our credit card gateway, which enable you to safely and securely use your credit card over Internet.
Your payment is secure through state of art SSL (Secure Socket Layer) encryption, which is an accepted standard for transferring information securely across the Internet. It encrypts data passed between the server and the browser, so that unauthorized parties cannot intercept sensitive, confidential or personal information, such as a phone number or address.
Yahoo! Merchant Solutions employs SSL to protect your customers' billing and shipping information when it's submitted through your checkout pages, which helps to ensure a reliable, secure shopping experience.
Return Policy:
If for any reason you decide not to keep your merchandise, you can return it to us within 7 days of delivery. We try to make returning a purchase as simple for you as possible.
We will refund you the full cost of the item excluding the shipping, handling, insurance charges and restocking fee (20% off the purchase price).
Please note that we can make a full refund only if the return is a result of our error. You are responsible for the shipping, handling, restocking fees and insurance charges for returned merchandise.
To assist us in processing your return request as quickly as possible, please follow these instructions:
1. You can send an e-mail to to receive your Return Authorization number (RA#).800-porcelain.com will honor return requests via email or phone within 7 days of the purchase.
2. Upon receipt of your email or after speaking with a customer service representative, you will receive your Return Authorization number (RA#) and the shipping address.
3. Please write the RA # on the package's shipping label and also on the original invoice. Any returns without the RA # will not be accepted.
4. Proof of purchase, receipt and/or packing slip is required for all returns/exchanges. All returns must include a return address and phone number.
5. All returned items must be in new, unused and undamaged condition. All tags must be attached with no sign of removal. You must ship the products in their original packaging. The shipment should be prepaid and insured for the full amount of the invoice.
6. Please send the product you are returning with the enclosed materials and additional items (if any) you received with your order, or you may choose to have the cost subtracted from your refund.
Please note that special orders have no return policy. A return may void a multiple purchase discount.
800-porcelain.com cannot be responsible for return shipping losses.
Please allow 2-4 weeks from the time we receive your returned merchandise for your refund to be issued. Your refund may take longer to process during holiday shopping seasons.
Refunds will be issued as follows: If you paid by check or bank wire transfer, 800-porcelain.com will issue you a check in the amount of the full price of the item excluding delivery charges. Or if you paid by credit, you will be credited on your credit card. If you would like to receive a Store Credit for your return, please send email to .
Exchange:
If you are requesting a replacement or exchange for an item, 800-Porcelain.com Service Associate will request information from you in order to facilitate the replacement order. The Associate will follow up with you later, letting you know the expected delivery date for your replacement item, when possible. The Associate also will provide you with a Return Authorization, which contains Return Instructions, Return Information to create your Shipping Labels. For your convenience we will not charge restocking fee on one time exchange. Please contact us for more information.
Damaged Shipment Policy:
All items are checked before leaving our warehouse. If you have received a damaged or defective item, please contact our Customer Service Center at: 1-(800) 932-9302 within 48hrs of receiving the item. We will be more than happy to assist you with a replacement (if it is available), or a credit (if necessary).
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